Effective date: May 25, 2018
PLEASE BE AWARE THAT ALL ASSOCIATED SERVICES AND SYSTEMS MAY BE HOUSED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE OF THE UNITED STATES, INFORMATION WE COLLECT (INCLUDING COOKIES) ARE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT OFFER THE SAME LEVEL OF PRIVACY PROTECTION AS THE COUNTRY WHERE YOU RESIDE OR ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.
Email Communications with Us
If you contact us, we may keep a record of that correspondence and never share information we receive from you via email unless:
Occasionally, we may need to email you. We may need to send you administrative information, tell you something important about your account or changes to the Services, or update you on new policies. These administrative communications are considered part of the Services, which you may not be able to opt-out from receiving. Note that we will never email you to ask for your password or other Account information; if you receive such an email, contact us so we can investigate and take any appropriate action.
What Kinds of Information do we Collect?
When you use the Services we use the following methods to access your mobile phone information to provide the Services to you and optimize our security to protect your account and personal information.
Information Provided by Users and Other People
The Services use the following cookies:
To learn more about cookies and web beacons, visit www.allaboutcookies.org.
Roav also uses analytics services, such as Google Analytics, to collect Other Information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
How Do We Use This Information?
We use all the information we have to help us operate, provide, improve, understand, customize, support, and market the Services.
The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use the Services and subsequently will delete that information.
If you are a minor under the age of 16 (according to the legal requirements of EU member states, the minimum must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using this product and its relevant services. This product and the relevant services will protect the personal information of minors in accordance with the relevant EU laws and regulations.
California Minors: While the Service is not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: email@example.com. When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the Content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
How is This Information Shared?
Third-party providers: We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market the Services. When we share information with third-party providers, we ask them to use your information in accordance with our instructions and terms or with your explicit permission.
Third-party services: When you use third-party services that integrate with the Services, they may receive information about what you have shared with them. For example, if you use Alexa Smart Voice Services integrated with the Services, they will receive information about what you have shared with them. If you interact with third-party services through the Services, you may provide information directly to such third parties. Please note that when you use third party services, their own terms and privacy policies will apply to your use of these services.
How Can You Manage or Delete Information About You?
We provide users with the ability to manage, change, limit, or delete their data.
We store the data until we no longer need it to provide services and Roav product or until the user's account is deleted, depending on which comes first. This requires specific analysis of the situation and depends on the nature of the data, the reasons for collecting and processing the data, and the related legal or operational retention needs.
Changing your email, nickname, and more: You can change your email address, nickname, and other content that we provide to change functions through the Roav product related account management functions.
Deleting your Roav account: You can use our in-app “delete account” feature to delete your Roav account at any time (including if you want to withdraw your consent to use your information for us). When you delete your Roav account, we will delete or anonymize the information associated with your account on our server. Please note that if you only remove the Services from your device without using our in-app “delete my account” feature, your information may continue to be stored.
California Shine the Light Law: California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to firstname.lastname@example.org or write us at: Power Mobile Life, LLC, 400 108th Ave NE, Ste 400, Bellevue, WA 98004.
Security of Personal Data
Roav takes precautions intended to help protect information that we process but no system or electronic data transmission is completely secure. Any transmission of your Personal Data is at your own risk and we expect that you will use appropriate security measures to protect your Personal Data.
You are responsible for maintaining the security of your account credentials for the Services. Roav will treat access to the Services through your account credentials as authorized by you. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.
If we become aware of a breach that affects the security of your Personal Data, we will provide you with notice as required by applicable law. To the extent permitted by applicable law, Roav will provide any such notice that Roav must provide to you at your account’s email address. By using the Services, you agree to accept notice electronically.
We retain Personal Data in identifiable form only for as long as necessary to fulfill the purposes for which the Personal Data was provided to Roav or, if longer to comply with law legal obligations, to resolve disputes, to enforce agreements and similar essential purposes.
How Do We Respond to Legal Requests or Prevent Harm?
If there are good reasons to believe that the law requires us to do so, we may visit, retain, and share your information as required by law (such as a search warrant, court order, or subpoena). This may include legal requirements from jurisdictions outside of the United States, provided we are satisfied that the response is required by law in that jurisdiction, affects the users in that jurisdiction, and complies with internationally recognized standards. We may also access, retain, and share information for the following purposes: We have good reason to believe that it is necessary to identify, prevent, and respond to fraud or other illegal activities; to protect ourselves, you, and/or others (including as part of an investigation), or to prevent death and/or imminent personal injury.
How Will We Notify You of Changes to This Policy?
We will notify you before we amend this policy so that you can review and comment on the revised policy before continuing to use the Services.
How Do Our Global Services Operate?
Roav may share information within its own company or with third parties to achieve the purposes described in this policy. For example, to achieve the purposes described in this policy, information collected in the European Economic Area ("EEA") may be transferred to countries or regions outside the EEA. In order to legally transfer data from the EEA to the United States and other countries or regions, we will follow the terms of the standard contract approved by the European Commission, adopt other measures prescribed by EU law, and will obtain your consent.
If you have any questions or concerns, you can contact us using the information provided below.
How Can You Contact Roav with Questions?
If you have any questions or concerns, there are a few ways you can contact us.
Email us at: email@example.com
United States+1 (800) 988 7973Mon-Fri 9AM-5PM (PT)
United Kingdom+44 (0) 1604 936 200Mon-Fri 6AM-11AM (GMT)
Germany+49 (0) 69 9579 7960Mon-Fri 6:00-11:00
Japan+81 03 4455 7823Mon-Fri 9:00-17:00
China+86 400 0550 036Mon-Fri 9:00-17:30
“Content” means any information, text, graphics, photographs, images, illustrations, logos, tools, written posts, executable files, scripts, software, interactive features, creative expression, data or other information materials generated, provided, uploaded, downloaded, appearing or otherwise accessible on or through Roav.
“Standard Terms & Conditions” means the standard terms & conditions of Roav.
“User” means any person or entity using a Roav product or service.
“You” means you, whether you are a person or someone acting on behalf of an entity you are authorized to represent, and whether you are a registered user or not.
“User Content” means all Content posted or otherwise provided or transferred to Roav by a user, including you.